Brief Job Description:

The Information Technology Manager (ITM) reports to the Regional IT Director and is accountable for Territory Support and IT Services which typically include the following activities:

Territory Support:

• • Manage country IT resources and ensure linkage with global initiatives
  • Communicate and implement IT strategy at a territory level in support of the business strategy
  • Become a Business Relationship Manager (BRM) for requests that need IT solutions
  • Create country IT budgets in collaboration with the local CFO and CEO
  • Articulate investment requests and review them with Regional IT Director
  • Manage local vendor relationships
  • Ensure adherence to global processes and policies (security, retention etc.)
  • Implement locally global initiatives

IT Services:

• • Deliver and support all end user devices (PCs, Smartphones, tablets, etc.)
  • Maintain an inventory of all end user and in country fieldwork devices
  • Ensure quality and timely IT services are delivered to end users
  • Liaise with Operations for deployment and support of fieldwork devices
  • Be responsible for all local IT assets and license purchases and installations
  • Ensure licensing compliance with global and local vendors through regular audits
  • Manage incidents, issues, change while reporting on global KPIs and user pulse
  • Ensure adoption of new tools, applications and technologies

Qualifications:

• Preferably graduate of Information Technology, Computer Science, Computer Engineering and/or any management qualification;
• At least 6 to 7 solid years of overall IT experience and at least more than 2 years in a managerial role;
• Should have some hands-on technical experience;
• Knowledgeable in Microsoft Servers and basic networking;
• Information security awareness, adaptability to change and works as a partner with the business;
• Has a strong sense of urgency, is responsive and adheres to timelines;
• Has excellent negotiating skills.

OTHER REQUIREMENTS:

• Very service oriented. Knows very well that the position is a “Support” function; thus, he/she is hired to provide services to either internal or external clients.
• Proactive.  Need not to wait for follow-up or his/her attention to be called.
• Accountable. Does not provide lame excuses for things undone and is always after resolving issues caused by either his own negligence or by circumstance.
• Very keen on observing cleanliness of work area and surroundings.
• Thinks of solution rather than the problem.
• Is punctual.
• Does not mind to roll up his/her sleeves just to get things done on-time or best in advance.
• Is people oriented. Knows that part of being an IT Manager is to know and get to know all employees in order to provide better services.